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How To Register Compass Card

Written By Saturday, 7 May 2022 Add Comment Edit

Get started with Compass Card

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two compass cards, two compass wristbands, and two compass keychains laid out next to withered leaves

a blue adult compass cardCompass Cards are convenient, reloadable fare cards that can be used when taking transit within Metro Vancouver. Compass Cards can exist loaded with Stored Value, or with prepaid passes (such as Monthly and DayPasses).

How Compass Card Works

  • Tap your card on the reader when inbound buses, HandyDART, and at the gates when inbound and exiting SkyTrain stations or SeaBus terminals.

  • The fare is automatically deducted from the stored value on your card.

  • Monthly Pass and DayPass riders tap in to validate their prepaid journey.

  • You lot cannot pay for two fares on the same journey with ane card — each passenger needs their own form of payment. Y'all can apply the Stored Value on your Compass Card to buy a Compass Ticket for another passenger at a Compass Vending Automobile (CVM).

an orange concession compass cardSome passengers are eligible for concession fares, and can purchase an orange Concession Compass Card.

Concession Compass Cards are available for:

  • HandyCard holders

  • seniors 65+

  • youth fourteen to 18 years*

  • children five to thirteen years

*Must present valid photo ID proving age

As of Sept. i, 2021, children aged 12 and under can ride TransLink services gratuitous of charge. Learn more on the Fare Pricing and Zones folio.

For single trips or a visit to Vancouver for the day, a Compass Ticket (unmarried-use ticket) or DayPass is probable the all-time selection for you. Compass Tickets and DayPasses purchased at a Compass Vending Car (CVM) can only be used on the day they're purchased. DayPasses purchased at a Compass Retailer can exist used for future travel.

If you're travelling with a large group (e.g., field trips), group discounts use to purchases of 50 or more than tickets. Learn more about our Group Travel Programme.

With a Compass Ticket you can transfer between jitney, SeaBus, HandyDART, and SkyTrain services every bit many times every bit yous need in the number of zones purchased for up to xc minutes. Compass Tickets are valid from the time of purchase until iv a.m. the next mean solar day regardless of employ.

Your fare must comprehend all the zones of your trip. Bank check the Fare Zones ahead of purchase.

Detect out where to buy tickets.

A DayPass provides unlimited transit apply on all buses, SkyTrains, SeaBuses, Due west Declension Express, and HandyDART for 1 full day from the starting time of the showtime transit service until iv a.m. the following solar day. Y'all can apply it for travel through all zones, and save money over buying unmarried fares when you accept multiple trips in the same day.

There are two ways to buy a DayPass:

  • Load a DayPass onto your Compass Card (can be done at a Compass Vending Machine or online at compasscard.ca). These tin can be used the same day or on a future 24-hour interval.

  • Buy a Compass DayPass Ticket (a single-apply paper ticket, bachelor at Compass Vending Machines (CVMs). These must exist used the same day of purchase.

Find out where to buy DayPasses.

The $5 AddFare charge applies to Compass Tickets and DayPasses purchased at the YVR Airport, Sea Isle Center, and Templeton stations for travel outside of Sea Island.

For more data on AddFare, visit the Transferring and AddFare folio.

orange and blue compass wristbands next to each otherCompass Wearables work the same as a Compass Card—tap in and out when travelling on transit.

Only like a regular Compass Card, Compass Wearables can be:

  • registered online

  • used for Bike Parkades

  • set up to AutoLoad

  • used for Monthly or DayPasses

Bachelor for purchase while supplies last at the Customer Service Centre at Stadium–Chinatown Station. Phone call our Customer Data squad at 604.953.3333 to find out if nosotros accept wearables in stock.

Compass Wearables FAQ

Just like a Compass Carte. Tap in and out when travelling on transit and reload online, at a Compass Vending Machine, by phone or in person. Just like a Compass Carte du jour, you'll pay a $6 refundable fee when you option up your wristband and/or mini. Call back to tap the role of the wristband that displays the contactless symbol. For minis hold information technology flat against the carte du jour reader. Hold both products against the reader until you hear a beep and run into a cheque marking to proceed.

We accept to encode them with a special machine before they're used for the starting time fourth dimension and this can only be done at our customer-service heart in Vancouver.

Minis and wristbands work just like Developed and Concession Compass Cards, which means you can load a U-Pass BC onto a bluish adult wristband or Compass Mini. At this time, only U-Pass BC program cards can be loaded onto a Compass Wristband and Mini.

The wristbands are adjustable and can suit modest and large wrists.

Yep, only this can merely be done at i of our customer service centres, considering we need to encode the wear before use.

We don't have anything planned at this time. However, we're e'er monitoring the availability of new products.

Like a Compass Bill of fare, you can register your wearable online which gives you lot residuum protection and the choice to sign up for other features similar AutoLoad or our Bike Parkade program.

Simply like Compass Card, you can register and sign upward for AutoLoad online. This will provide you with balance protection, in case y'all lose your wristband or mini.

HandyCard allows for travel at concession fare prices on transit and provides free travel for an banana or caregiver. HandyCards merely provide for concession fares on conventional transit and can't exist used for concession fares on HandyDART.

Employ an orange Concession Compass Card to pay for travel on motorcoach, SkyTrain, SeaBus, and West Coast Express. Be sure to behave your HandyCard with you equally proof of concession fare eligibility.

Tap your Concession Compass Card carte on the reader when inbound or exiting SkyTrain stations, SeaBus terminals, and W Coast Express stations, and at the start of your bus journey. You do non need to tap out on the bus.

Who can apply?

To exist eligible for a HandyCard, you lot must:

  • be 12 or older

  • take a permanent disability that keeps yous from using public transit without assistance

  • live within TransLink's service region

How to Use

  • Complete and sign the Application Form.

  • Ask your family doctor to complete the verification section.

  • Include ii recent difficult-re-create photographs, or one digital for your pass. Details are included in the class.

  • Post your completed application to our Admission Transit Client Intendance Office at the address below, or email information technology to atcc@translink.ca.

Declension Mountain Autobus Visitor

Access Transit Section
700-287 Nelson's Courtroom,
New Westminster, BC
V3L 0E7

Discover out more most accessible transit in Vancouver.

To replace lost or stolen Compass Cards, visit our Lost and Constitute page.

You can donate your unwanted Compass Card or Ticket. We will convert any remaining value on the card into transit passes that aid children, families, and seniors at United Mode.

Wait for the Compass Card donation bins at the following stations:

  • Stadium–Chinatown Station (Compass Customer Service Center entrance)

  • Broadway–Urban center Hall Station

  • Vancouver City Centre Station

  • Waterfront Station

  • West Coast Express Office

  • YVR Aerodrome Station

  • Burrard Station

For larger grouping trips, such as school field trips, you can purchase your fares and tickets alee of time.

Electronic mail bulkorders@translink.ca to request a bulk ticket order form. In one case y'all submit your order form and cheque, your tickets volition be couriered to y'all for free in Metro Vancouver (courier charges apply exterior of Metro Vancouver).

You tin also purchase bulk tickets in person at the Compass Customer Service Centre at Stadium–Chinatown Station. Delight call ahead for large quantities so they can exist prepared for yous in advance.

Please allow x days for processing. If you're in a hurry, telephone call the Compass Customer Service Heart at 604.453.4490.

Tickets are not refundable or exchangeable. Please be aware of death dates.

Children aged 12 and nether tin ride TransLink services free of charge. Acquire more on the Fare Pricing and Zones folio.

Receipts and Transactions

Use the instructions below to observe your Compass receipts and transaction history, based on the method of purchase.

Receipts for Online or Telephone Purchases

Stored Value and Passes

View receipts for Stored Value and laissez passer purchases by logging into compasscard.ca and clicking on "view carte du jour usage" under the My Cards tab.

Receipts are besides sent to the electronic mail accost associated with your account.

Stored Value and Monthly Passes (AutoLoad)

Download transaction history for Stored Value and Monthly Pass AutoLoads by logging into compasscard.ca and selecting "My Cards" and so "Card Usage." Choose "Sales transaction" to filter your transaction history.

Note that simply the dollar amount for Stored Value purchases will be displayed; Monthly Passes will bear witness upward as a $0 value.

Visit the Monthly Pass or W Coast Express fare pages for monthly pass fare pricing.

Receipts will be sent to the email address associated with your account.

Receipts for CVM or Compass Customer Service Center Purchases

At CVMs, please select the receipt choice at the cease of your transaction and retain your receipts.

For purchases made at the Compass Customer Service Center, delight retain the receipt provided to you by the client-service clerk.

You can too view and download a history of the types of products loaded and purchased to your card by logging into compasscard.ca and selecting "My Cards" and then "Card Usage." Choose "Sales transaction" to filter your history. You'll see the types of products you've loaded, but just Stored Value amounts will appear; passes will show upwardly equally a $0 value.

Visit the Monthly Pass or Due west Declension Express fare pages for monthly pass fare pricing.

Difference between Sales Transactions and Usage Transactions

Sales transactions show the types of products loaded to the bill of fare.

Usage transactions show your taps in and out, forth with the amount deducted if paying for your trips with Stored Value.

If yous're looking to return your Compass Bill of fare, bring the card to the Compass Carte du jour Customer Service Centre at Stadium–Chinatown Station. We'll reimburse your $half-dozen deposit and any remaining balance (or your eolith minus whatever negative residue). You can as well postal service your Compass Card along with a refund form to:

Compass Customer Service
PO Box 2212 STN Terminal
Vancouver, BC V6B 3W2

Please note, there are no deposit refunds for "Initial Release" or "No Deposit" Compass Cards or on nigh program cards.

When requesting a refund, please remember:

  • Virtually refunds are issued by bank check, which is mailed to the registered business relationship holder. No refunds will be issued via electronic funds transfer.

  • TransLink reserves the right to restrict the number of refunds for Stored Value, Monthly Passes, and DayPasses to any individual in any calendar twelvemonth.

  • Refunds will only be issued in Canadian dollars.

  • Refunds cannot exist issued where the card is registered to a different person other than the person requesting the refund.

How to Request a Refund

  • In-person at the Compass Card Customer Service Centre at Stadium–Chinatown Station

  • Registered Compass Card holders tin call 604.398.2042

  • By mail: print and fill up out the Carte du jour Replacement Course, and post information technology to us forth with your damaged Compass Card to the address beneath

Compass Customer Service
PO Box 2212 STN Terminal
Vancouver, BC V6B 3W2

Stored Value is refundable only if your Compass Card is registered. Requests for Stored Value refunds must be made within two years of the final tap in or tap out.

Monthly Passes and DayPasses are refundable to registered cardholders, as long as the pass hasn't been used for travel. Requests for refunds of Monthly Passes and DayPasses must exist made within lx days of the pass purchase date.

The $6 deposit, minus any insufficient fare (e.g., negative balance), is refundable when you return your Compass Menu to TransLink either in person or past mail along with a completed refund form.

There are no deposit refunds for "Initial Release" or "No Deposit" Compass Cards and near program cards.

Requests for refunds can be fabricated the following ways:

  • Visit usa in person at the Compass Customer Service Middle at Stadium–Chinatown SkyTrain Station.

  • Complete and mail the states a refund request form (if requesting a card deposit refund, remember to include the bill of fare).

  • Registered cardholders can also request production refunds by calling Compass Customer Service at 604.398.2042.

When requesting a refund, please note the following:

  • Virtually refunds are issued by cheque, which is mailed to the registered business relationship holder. No refunds will exist issued via electronic funds transfer.

  • TransLink reserves the correct to restrict the number of refunds for Stored Value, Monthly Passes, and DayPasses to any private in any agenda year.

  • Refunds will merely exist issued in Canadian funds.

If you're visiting from outside the country and would like a refund for any unused transit fare production or Compass Card deposit, nosotros encourage you to visit us in person at a location listed to a higher place to obtain a refund.

Y'all may also render your Compass Card to u.s. by mail, along with a completed refund request form, but please note the refund polices outlined above.

If you take leftover FareSavers, you lot can keep using them on the bus or convert them to Stored Value on a Compass Carte. To catechumen FareSavers to Stored Value on a Compass Card, visit the Compass Client Service Centre at Stadium–Chinatown SkyTrain Station.

Please notation that FareSavers distributed at no cost as part of a program tin only be converted to Compass Tickets.

If a Compass Vending Auto (CVM) issues a receipt indicating that an amount to exist refunded was not returned, a product was not dispensed, or another mistake occurred, a refund will exist issued upon presentation of the receipt.

If no receipt is issued by the CVM, the request for a refund must include:

  • The station name where the malfunction occurred.

  • The 5-digit CVM number (located on the forepart of the CVM).

  • The amount, engagement, and gauge fourth dimension of the attempted transaction.

TransLink volition verify the fault and once the mistake is verified, will issue a refund, in-kind fare product, or adapt the Stored Value balance on a Compass Card.

Requests related to a CVM errors must exist fabricated inside 60 days of the error.

Requests for refunds must be made by submitting the above-noted information to Compass Customer Service or submitted in person at Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station.

  • Compass Client Guide

  • Business relationship Access Form

  • Pre-Authorized Debit AutoLoad Course

  • Refund Request Class

  • Compass Menu Privacy Information Brochure

  • Compass Card Terms and Conditions

  • Compass Ticket Terms and Weather condition

  • Compass Card Privacy Statement

How To Register Compass Card,

Source: https://www.translink.ca/transit-fares/compass-card

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